Privacy Policy

Your Privacy Matters to Us

Last Updated: November 27, 2024

Introduction

At PulseIQ, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using PulseIQ, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our App.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when you:

Create an Account: Name, email address, password, phone number, and profile information
Use the App: Project names, task descriptions, notes, time logs, and other content you create or upload
Contact Support: Communications with our support team, feedback, and bug reports
Make Payments: Billing information processed through secure third-party payment processors (we do not store full credit card details)

1.2 Location Information

🔒 Privacy-First Approach

PulseIQ collects your GPS location ONLY when you clock in or clock out. We do NOT track your location continuously or in the background.

We collect location data specifically:

At the moment you clock in to start a work session
At the moment you clock out to end a work session
Location data is used solely for work site verification and session logging
You must grant location permissions to use time tracking features

1.3 Automatically Collected Information

When you use PulseIQ, we automatically collect:

Device Information: Device type, operating system version, device identifiers, mobile network information
Usage Data: App features used, time spent in the app, session duration, interaction data
Performance Data: Crash reports, error logs, app performance metrics
IP Address: For security, fraud prevention, and analytics purposes

1.4 Cookies and Similar Technologies

We may use cookies, local storage, and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie preferences through your device settings.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Provide and Maintain Services

Enable time tracking and task management functionality
Process and store your time logs and project data
Verify work site locations for clock-in/out events
Synchronize data across your devices

2.2 Improve and Optimize

Analyze usage patterns to improve features and user experience
Debug and fix technical issues
Develop new features and functionality
Conduct research and analytics

2.3 Communicate With You

Send service updates, security alerts, and support messages
Respond to your inquiries and support requests
Send promotional communications (with your consent)
Notify you about changes to our services or policies

2.4 Security and Compliance

Protect against fraud, unauthorized access, and security threats
Enforce our Terms and Conditions
Comply with legal obligations and regulatory requirements
Resolve disputes and troubleshoot problems

2.5 Business Operations

Process payments and manage subscriptions
Conduct business analysis and reporting
Facilitate team collaboration within organizations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Within Your Organization

If you use PulseIQ as part of a team or organization, your time logs, location data, task information, and activity may be visible to administrators, project managers, or team members within your organization according to their access permissions.

3.2 Service Providers

We may share information with trusted third-party service providers who perform services on our behalf, including:

Cloud storage and hosting providers
Payment processors
Analytics and performance monitoring services
Customer support platforms
Email and communication services

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.4 Business Transfers

If PulseIQ is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

3.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Encryption of data in transit using SSL/TLS protocols
Encryption of sensitive data at rest
Secure authentication and access controls
Regular security assessments and updates
Employee training on data protection practices
Monitoring for suspicious activity and security threats

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

Active Accounts: Information is retained while your account is active
Time Logs: Retained for historical records and compliance purposes
Location Data: Retained as part of time log records
Deleted Accounts: Most information is deleted within 90 days, except where legal obligations require retention
Backup Systems: Data in backups may persist for a limited period

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

Request access to your personal information and receive a copy in a structured, commonly used format.

6.2 Correction

Request correction of inaccurate or incomplete personal information.

6.3 Deletion

Request deletion of your personal information, subject to certain legal exceptions.

6.4 Opt-Out

Opt out of marketing communications at any time. Service-related communications cannot be opted out of.

6.5 Restrict Processing

Request restriction of processing of your personal information in certain circumstances.

6.6 Object

Object to processing of your personal information for certain purposes.

To exercise these rights, contact us at privacy@projectpulseiq.com or use the account settings in the App. We will respond to your request within a reasonable timeframe and as required by applicable law.

7. Children's Privacy

PulseIQ is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction. When we transfer information internationally, we implement appropriate safeguards, including:

Standard contractual clauses approved by regulatory authorities
Ensuring service providers comply with recognized data protection frameworks
Implementing technical and organizational security measures

9. Third-Party Links and Services

PulseIQ may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our App.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect, use, disclose, and sell
Right to request deletion of personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your rights

To exercise these rights, contact us at privacy@projectpulseiq.com. We will verify your identity before processing requests.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including:

Right of access, rectification, and erasure
Right to restrict or object to processing
Right to data portability
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

We process your personal information based on legitimate interests, contractual necessity, consent, or legal obligations.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy in the App, sending an email notification, or through other appropriate means. The "Last Updated" date at the top indicates when the policy was last revised. Your continued use of PulseIQ after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Inquiries: privacy@projectpulseiq.com

General Support: support@projectpulseiq.com

Data Protection Officer: dpo@projectpulseiq.com

Mailing Address: hello@projectpulseiq.com

We are committed to resolving privacy concerns in a timely manner. You can expect a response within 30 days of receiving your inquiry.